i-Tree Support: How can we help you?

User Forum:

The i-Tree User Forum is a moderated discussion forum whose purpose is to allow users to solicit advice, get technical questions answered, communicate experiences and view frequently asked questions (FAQs).  You can view the User Forum topics without registering, but posting to the Forum requires registration.

Bug Reporting & Tracking:

The i-Tree Bug Reporting and Tracking System is a new support tool which will allow i-Tree users, cooperating partners and developers to report technical issues that affect the operational functionality of applications and utilities such as bugs and error messages.

Issues can be entered into the system anonymously or users can register to receive status change notifications related to the issue that they submitted.

Users of the system can track the progress of known issues and search the past history for similar problems.

The i-Tree Support team may also enter technical issues on the system which were originally reported by users via email, forum or phone.

• Look for more details in the near future.

Email:

Our goal is to provide you with an official response to any i-Tree question within two business days. If you would like to ask us a question via email, send a message to: info@itreetools.org

Phone # (toll-free):

Our customer service staff is available Monday through Friday between:

• 08:30 AM to 12:00 PM (EST)
• 1:00 PM to 4:00 PM (EST)

Dial (877) 574-8733

Mailing Address:

i-Tree
1500 N. Mantua Street
Kent, OH  44240